Here at Lesro Models we pride ourselves on our customer service. We have laid out the terms below so that you as our customer can understand our returns policies.

New Items – Refund / Exchange

If you make a purchase from Lesro Models but upon receipt of the goods realise you have ordered the wrong item, or you have just changed your mind. Simply return the goods, unused, in the original packaging and within 14 days for a full refund or replacement. There is no need to contact us before you make a return unless you would like our help and advice in choosing an alternative.

  • Goods must be returned within 14 days of receipt.
  • Goods must be in original packaging.
  • Goods must not have been fitted or used.
  • Goods must be accompanied with a copy of your receipt and a note detailing the reason for return.
  • Do not tape up, or attach labels direct to the retail packaging, please wrap the product first.
  • We cannot refund any postage charges under these circumstances.
  • We reserve the right to deduct a handling fee for any items returned to us in an unsatisfactory condition.
  • Returns made after 14 days will be subject to a re-stocking fee.

Exceptions:

  • No refunds or exchanges on Special Order, Custom Built or Bespoke items.
  • No refunds on Pre-Owned or Ex-Display items.
  • Gift Certificates and Vouchers are not returnable and non-refundable.
  • Shipping charges are non-refundable. (However, we will gladly refund your original shipping cost if you have returned an item because of an error on our part, or we have determined that the product is defective or damaged.)


New Items – Packing Errors or Damaged in Transit

We do aim to get every order we despatch correct. However, we are only human so may make a mistake on the odd occasion! 
If we have sent you an inncorrect item which differs from that listed on your receipt we will be happy to make an exchange and pay your first class postage costs for returning the item (for large or high value items, please contact us and we will arrange a courier uplift)

If you should receive an item which has become damaged in transit, please inform us as soon as possible. Any damaged in transit item must be returned to Lesro Models if a replacement or a refund is to be issued.

  • Goods must be returned within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • Goods must be accompanied with a copy of your receipt
  • Do not tape up, or attach labels direct to the retail packaging, please wrap the product first.
  • We reserve the right to deduct a handling fee for any items returned to us in an unsatisfactory condition.


Faulty or Damaged Goods

All goods purchased from Lesro Models are covered by a manufacturers warranty. 
The duration of the warranty may vary from product to product. A warranty will generally cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, water ingress or general wear and tear, etc.
If you feel that an item you have purchased from Lesro Models has developed a fault then please contact us before returning it as most problems can be resolved through a quick telephone call or email.

You can telephone: 01202 622271

You can email:  [email protected]

If the goods need to be returned

  • Goods must be clean and not covered in dirt.
  • Goods supplied with a manufacturers warranty card must be returned with this completed in the event of a warranty claim.
  • All returned goods should be accompanied with a copy of the receipt and a note detailing the problem/reason for return.

Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer!

Return Address:
Lesro Models
10 Sandy Lane
Upton
Poole
Dorset
BH16 5EL

Contact Form: